Return Policy – Sidekick

Return with confidence

100% satisfaction guarantee. Return any product within 60 days for a full refund — every request reviewed by a real person within 1-2 business days.

Start a return

60 days

100% satisfaction guarantee

Full refund

1–2 days

Reviewed by a real person

1–2 business days

Free

Return shipping in Canada, US & UK

LadderPod & international excluded*

Free 60-Day Keep It Guarantee

Try AxisBoard for 60 days. If it doesn't work for you, get a full, hassle-free refund within 60 days and the board's yours to keep. All we ask: complete 5 guided app sessions first.

Learn more

Start your return

Begin online — it takes about a minute. Both options reach the same team.

✓ Self-service portal: returns.sidekicktool.com

✓ Or email: info@sidekicktool.com

✓ Prepaid label included for Canada, US & UK

✓ Outside those regions? Email us — we'll guide you through. Prepaid labels don't apply, but the rest of the process does.

Start a return

Frequently Asked Questions

The most common questions about returns.

Are there any return fees?

None for most returns within Canada, the US, and the UK. A few exceptions:

LadderPod: customers cover return shipping costs.
- Outside Canada, the US, and the UK: customers cover return shipping and any applicable duties or taxes. We're unable to offer prepaid return labels in other regions.
- Refused or undeliverable orders: return shipping fees are deducted from the refund.

Original shipping fees are non-refundable in all cases.

How do I return a product?

Use the Start a return button on this page to begin — we'll walk you through it and send a prepaid label (Canada, US & UK) with packing instructions.

Have a question first? Email info@sidekicktool.com. We respond within 1 business day.

When will I get my refund?

Once we receive your return, we process the refund within 24–48 hours back to your original payment method. Depending on your bank, it may take 2–10 business days for the funds to post to your account.

What about international orders?

You can still return within 60 days. Outside Canada, the US, and the UK:

Customers cover return shipping costs and any applicable duties or taxes.
- Original shipping fees are not refunded.
- If the package is refused or returned to us due to unpaid duties, return shipping fees are deducted from your refund.
- Any additional charges incurred on the return will be deducted from your refund.

Email info@sidekicktool.com to start the process.

Still have questions?

Reach our team — we respond within 1 business day.

We use cookies to improve your experience on our site. By continuing to browse, you agree to our use of cookies.

Cancel Order